Return & Refund Policy

1. Return Period

Customers may request an eligible return within 30 days from the date of delivery, subject to the conditions in this policy and applicable consumer law.

Return requests should be submitted by email to:

stefania-georgiana@outlook.com

2. How to Request a Return

Please contact customer service before sending an item back.

The request should include:

Order number;
Customer name;
Email address;
Product concerned;
Reason for return;
Photographs where relevant.

Return instructions will be provided after the request has been reviewed.

3. General Return Conditions

For products that are eligible for return, the item should generally be:

Unworn;
Unwashed;
Unused;
In reasonable original condition;
Free from customer-caused damage.

The customer should take reasonable care of products while they are in their possession.

4. Hygiene Products and Underwear

Because the website sells underwear and intimate apparel, hygiene and health considerations are particularly important.

An underwear product that has been unsealed, worn, washed, or otherwise handled in a way that makes it unsuitable for resale may not be eligible for return where applicable law permits such a restriction.

This does not affect rights relating to:

Faulty goods;
Defective products;
Incorrect products;
Products that do not conform to the order;
Other mandatory statutory consumer rights.

Customers should inspect packaging and product information before opening or wearing intimate apparel when they are considering a possible return.

5. Incorrect or Defective Products

If an item arrives defective, damaged, incorrect, or materially different from the product ordered, please contact customer service.

Please provide photographs where possible.

The issue will be reviewed and an appropriate remedy will be provided in accordance with applicable law.

6. Customer Selection Errors

Customers are responsible for checking:

Size;
Color;
Style;
Quantity;
Delivery address.

A return request resulting solely from an incorrect customer selection will be handled according to the applicable return conditions.

7. Return Shipping

Where a return is required because the product is defective, incorrect, or the issue is attributable to the seller, appropriate return arrangements may be provided.

For voluntary returns where permitted, applicable return shipping costs may be the customer's responsibility unless otherwise required by law.

8. Refunds

Once an approved return has been received and reviewed, the applicable refund will generally be processed through the original payment method.

The time required for the refund to appear in the customer's account depends on the payment provider and financial institution.

9. Refund for Cancelled Orders

If an order cannot be fulfilled because the product is unavailable or another legitimate reason requires cancellation after payment has been received, the applicable amount collected for the cancelled order will be refunded.