Shipping Policy

1. Shipping Area

The store currently focuses on deliveries to customers in the United Kingdom.

Shipping availability may depend on the customer's address and the products included in the order.

2. Order Processing

Orders are processed after successful payment authorization and order confirmation.

Processing may include:

• Order verification;
• Inventory confirmation;
• Product preparation;
• Packaging;
• Shipping-label preparation.

Processing times may vary according to order volume and product availability.

3. Delivery Estimates

Estimated delivery periods are provided as guidance rather than an absolute guarantee.

Actual delivery may be affected by:

• Carrier operations;
• Weather;
• Public holidays;
• Customs procedures where applicable;
• Transportation disruptions;
• Incorrect address information;
• Unforeseen operational events.

4. Delivery Address

Customers are responsible for entering a complete and accurate address.

Please check:

• Recipient name;
• House number;
• Street;
• City;
• Postal code;
• Apartment or unit information where applicable.

An incorrect address may cause delivery delays or unsuccessful delivery attempts.

5. Tracking

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Carrier tracking information may not update immediately after the parcel enters the carrier network.

6. Delivery Delays

Delivery delays can occur because of circumstances outside reasonable control.

Examples include:

• Severe weather;
• Transportation disruption;
• Carrier delays;
• Public emergencies;
• High seasonal shipping volumes;
• Address problems.

If an order experiences an unusual delay, customers may contact:

stefania-georgiana@outlook.com

7. Lost or Damaged Parcels

Customers should contact customer service when a package:

• Appears to be lost;
• Arrives visibly damaged;
• Contains an incorrect product;
• Is missing an item.

Relevant order and tracking information may be requested to investigate the issue.

8. Delivery Confirmation

If carrier tracking states that a package has been delivered but the customer cannot locate it, customers should first check:

• The delivery location;
• Household members;
• Neighbours;
• Building reception;
• Safe-place instructions;
• Carrier delivery notes.

Customer support may assist with further investigation.

9. International and Cross-Border Considerations

Although the store is operated from Romania, its current target market is the United Kingdom.

Where cross-border processing or delivery services are involved, customers acknowledge that shipping may be affected by carrier procedures, customs requirements, or other legally applicable processes.

10. Contact

Email: stefania-georgiana@outlook.com

Address:
Int. Bisericii nr. 4
Orș. Videle, Jud. TR
Romania

Primary Shipping Market: United Kingdom